Last updated: November 16, 2023
Denvr delivers high performance cloud services (HPCaaS/PaaS/SaaS) designed for customers using data or processor intensive applications inherent to advanced technologies.
Collection and Use of Personal Information
Disclosure of Personal Information
Safeguards and Retention
Access to Personal Information
COLLECTION AND USE OF PERSONAL INFORMATION
How we collect and use personal information on behalf of our customers
The following are some examples of the personal information we may collect and analyze to provide the Services to our customers.
In the course of providing the Services to our customers, we may process limited personal information about our customers’ clients, personnel, or other authorized users of the Services as set out below.
Register for an account: In order to use our Services you will need to create an account. We will collect certain personal information, such as your name, email address, mailing address, company name, telephone number username and password in order to administer your account. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages). If you become aware of any unauthorized access to or use of your account, you are required to notify us immediately.
If you terminate your account, any public activity on your account prior to deletion may remain stored on our servers and may remain accessible to the public
Support services: We may collect certain information from you (such as name, email address, your phone number, and query) when we provide user support services by phone or email.
Use of the Services: We may monitor use of the Services by our customers’ personnel or other authorized users in order to detect, investigate, or prevent actual or potential violations of our terms and conditions. This information is automatically collected from you when you use the Services.
In addition, we will also collect information about our customers’ personnel or other authorized users’ engagement with and utilization of our Services, such as processor and memory usage, storage capacity, navigation of our Services, and system-level metrics. We use this data to operate the Services, maintain and improve the performance and utilization of the Services, develop new features, protect the security and safety of our Services and our customers, and provide customer support. We also use this data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.
If our Services are linked to a third-party account, we will receive information about that account, such as the authentication token from the third-party account, to authorize linking. If you wish to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn about your options.
We require our customers to ensure that they have obtained all authority to provide personal information to us in accordance with applicable privacy laws and to not provide us with any sensitive personal information. Except as set out herein, we do not collect or use personal information from our customers for any purpose other than to provide Services on behalf of our customers.
How we collect and use personal information through our Website and in our other interactions with you
We may collect personal information when you:
Visit the Website
Order products through our Website
Sign-up to receive marketing emails such as newsletters, offers and promotions
Apply for a job at Denvr
Participate in our surveys
Request a free trial
Contact us with a comment, question or complaint
Visit the Website: You do not have to register to visit or use our Website. However, we do collect some personal information when you visit our Website. Please see "Information about our Website," below, for detailed information regarding the personal information we collect when you visit and use our Website, and the choices you have with regards to that collection.
Subscribe to receive marketing communications: If you sign up to receive email marketing communications, we will collect your email address in order to send you newsletters, offers and promotions. You can unsubscribe to certain types of emails at any time by clicking the “unsubscribe” link included at the bottom of each email. Alternatively, you can opt-out of receiving email marketing communications by contacting us at the contact information provided in the “Contact Us” section below. Please note that you may continue to receive transactional or account-related communications from us.
Apply for a role with us: In connection with a job application or related inquiry, you may provide us with certain personal information about yourself (such as that contained in a resume, cover letter, or similar employment-related materials). We use this information for the purpose of processing and responding to your application for current and future career opportunities.
Complete a survey: From time to time, we may offer you the opportunity to participate in one of our surveys. The information obtained through our surveys is used in an aggregated, de-identified form. We use this information to help us understand our users and to enhance our Website.
Request a free trial: When you request a free trial on our Website, we will collect your first and last name, email address, company name, telephone number and other information in order to schedule the trial.
Contact Us: When you contact us with a comment, question or complaint through our Website or email, we may collect information that identifies you, such as your first and last name, email address, company name, telephone number along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and products.
DISCLOSURE OF PERSONAL INFORMATION
Denvr does not disclose your personal information to third parties without your consent, except as described below or as required or permitted by applicable law.
Vendors and Service Providers: Your personal information may be transferred (or otherwise made available) to third parties that provide services to us or on our behalf. We use vendors and service providers to provide or receive services such as hosting the Website, processing payments and providing advertising and marketing services. Our vendors and service providers may be located outside of the province or state in which you reside (which may include transfer outside of Quebec for Quebec residents) such as the U.S., Canada, or other foreign jurisdictions.
Legal and Compliance: We and our Canadian, U.S., and other foreign vendors and service providers may disclose your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S. or other law or legal process, which may include lawful access by U.S. or foreign courts, law enforcement or other government authorities. Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.
Sale of Business: We may transfer any information we have about you as an asset in connection with a proposed or completed merger, acquisition or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Denvr or as part of a corporate reorganization or other change in corporate control.
INFORMATION ABOUT OUR WEBSITE
Visiting our Website: In general, you can visit our Website without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity and to monitor and improve our Website.
SAFEGUARDS AND RETENTION
We have implemented various administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We take measures intended to restrict access to personal information on a need-to-know basis to employees and authorized vendors and service providers who require access to fulfil their job requirements.
We have record retention processes designed to dispose of personal information after we determine that retention is no longer than necessary for the purposes set out herein or as otherwise required to meet legal or business requirements.
As indicated above, if you have signed-up to receive our email communications, you can unsubscribe from email any time by clicking the “unsubscribe” link included at the bottom of the newsletter. Alternatively, you can opt-out of receiving our marketing communications by contacting us at the contact information under “Contact Us” below and informing us of the contact information to which your opt-out request applies. Please allow a reasonable time for us to process your request.
ACCESS TO INFORMATION
If you submit personal information via our Website or otherwise provide us with your personal information, you have the right to withdraw your consent or access, update, port or correct your personal information by submitting a written request to the Chief Executive Officer see “Contact Us” below). You may also withdraw your consent to our collection, use and disclosure of personal information (subject to legal and contractual restrictions). We may request certain personal information for the purposes of verifying your identity.